We are seeking a highly organised, proactive and professional Executive Assistant to support the Chief Operating Officer (COO). This is a varied role combining executive assistance, diary management, operational coordination, control room/helpdesk support, customer service, reporting and social media management.
Full -time role
Mon – Fri (01:00 PM – 09:30 PM)
Location: Block – D CBR Town Phase 1
Key Responsibilities
Executive & Diary Management
Manage the COO’s diary, including meetings, appointments, calls and events.
Coordinate and prioritise internal and external meeting requests.
Prepare agendas, meeting materials and briefing documents.
Record meeting actions and follow up on outstanding tasks.
Act as a professional point of contact for the COO.
Prepare correspondence, reports, presentations and other business documentation.
Handle confidential and sensitive information with discretion.
Operations & Control Room Support
Provide day-to-day administrative and coordination support to the Operations Team.
Carry out daily Control Room and Helpdesk activities as directed by the Helpdesk Manager.
Report incidents, occurrences, staffing issues and operational concerns promptly to the appropriate manager.
Generate and distribute daily operational and management reports.
Provide front desk and out-of-hours support where required.
Assist the Helpdesk Manager and Operations Team with projects, process improvements and other operational initiatives.
Social Media & Marketing Support
Manage the COO’s professional social media accounts, particularly LinkedIn.
Create, curate and schedule professional content aligned with company objectives.
Monitor engagement, messages and comments and respond appropriately.
Research relevant industry topics and support company marketing campaigns.
Coordinate with internal teams to gather content, updates and company achievements.
Administration & Reporting
Prepare daily, weekly, monthly and ad hoc reports.
Maintain accurate records, files, trackers and operational documentation.
Monitor deadlines, actions and outstanding tasks.
Assist with business projects, research, meetings and company initiatives.
Undertake other reasonable duties as directed by the COO or senior management.
Key Skills & Attributes
Previous experience in Executive Assistance, Administration, Operations, Helpdesk, Customer Service or a similar role.
Strong written and verbal communication skills.
Confident dealing with senior management, clients and employees.
Strong IT and Microsoft Office skills.
Good understanding of LinkedIn and professional social media.