Job Description:
To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with.
Location
Full-time (rotational shift pattern) Onsite – Bahawalpur
Key Responsibilities:
- Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.
- Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.
- Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.
- Maintain liaison calls between clients, Customer Relationship Managers and all employees in a conscientious and courteous manner.
- Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.
- Generate daily reports and distribute as directed by the Helpdesk Manager.
- Produce appropriate customer service reports as appropriate and in a timely manner.
- Provide front desk out of hour’s service as appropriate.
- Assist the Helpdesk Manager in the completion of approved project work as directed.
- Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
- Pursue personal development of skills and knowledge necessary for the effective performance of the role.
- Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.
- Complete adequate handover to line management prior to you taking approved holiday.
Skills Requires:
- Administrative experience within a business environment
- Very strong attention to detail
- Proven interpersonal and communication skills, both oral and written at all levels
- High degree of computer literacy
- Highly motivated and determined
- Demonstrate the ability to understand business processes and their purpose
- Team Player